Privacy policy

Privacy Policy

Last Updated: 13 April 2026

At Giaby, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website: www.giaby.com. We are committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal Information (Order Information) When you place an order, we collect the following details to fulfill your request:

  • Name, billing address, and shipping address.
  • Payment details (processed via secure, encrypted gateways; Giaby does not store your full credit card details).
  • Email address and phone number.

Device Information When you browse our site, we automatically collect data such as:

  • IP address, web browser type, and time zone.
  • Cookies installed on your device.
  • Information about the pages or products you view and how you interact with the site.

2. How We Use Your Information

We use the collected data for the following essential purposes:

  • Order Fulfillment: Processing payments, arranging shipping, and providing invoices/confirmations.
  • Communication: Responding to your inquiries and providing order updates.
  • Risk Management: Screening orders for potential fraud or security risks.
  • Improvement: Analyzing how our customers browse the site to optimize the user experience.
  • Marketing: Providing you with information or advertising relating to our products, provided you have given us consent to do so.

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties to help us use your information as described above:

  • Shopify: We use Shopify to power our online store. You can read their privacy policy here.

  • Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications. You can opt-out of targeted advertising by visiting:

5. Your Rights (Australian Residents)

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or out-of-date data.
  • Request deletion of your personal data.

If you wish to exercise these rights, please contact us at info@giaby.com.

6. Data Security

We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your data during transmission. While we take every reasonable precaution, please be aware that no method of electronic storage is 100% secure.

7. Data Retention

When you place an order through Giaby, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)