Payment Policy

Payment Policy

At Giaby, we strive to make your shopping experience as transparent and secure as possible. This policy explains our payment processes, accepted methods, and security standards to ensure you can shop with confidence.

1. Accepted Payment Methods

To ensure a secure checkout, we accept the following payment providers. All options are available at the final stage of your checkout:

  • Paypal

2. Payment Currency & Taxes

  • All transactions are processed in Australian Dollars (AUD).
  • The total price shown at checkout is the final price you pay. There are no hidden transaction fees or surcharges from Giaby.
  • Note: If you are shopping from outside Australia, your bank may charge a currency conversion fee. Please consult your financial institution for details.

3. Payment Processing & Charges

  • Immediate Payment: Your payment method will be charged at the moment you confirm your order at checkout.
  • Order Fulfillment: We will only begin processing and shipping your order once the full payment has been successfully authorized and received. If a payment is pending, the shipping process will be held until clearance.

4. Security & Data Protection

Your security is our priority. Giaby uses Secure Sockets Layer (SSL) technology to encrypt your data.

  • PCI Compliance: Our checkout process adheres to PCI DSS standards.
  • No Stored Data: We do not store your credit card information or financial details on our servers. All sensitive data is handled directly by our secure payment gateways.

5. Payment Issues & Troubleshooting

If your transaction is declined, please check the following:

  • Ensure your billing address matches the information on file with your bank.
  • Verify that your card is still valid and has sufficient funds.
  • Confirm that your card is authorized for online or international transactions.

If you continue to experience issues, please contact our support team at info@giaby.com.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)